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CORPORATE ANNUAL REPORT:

CORPORATE CSR REPORT:



Contributing to sustainable growth

****’s commitment to sustainable development draws on a history of innovation on behalf of the community, the workplace, and the environment that spans more than 110 years. This commitment was given concrete form in 2002 with the Group’s Sustainable Development Charter and the creation of a dedicated organization. The Sustainable Development Committee, comprised of 50 experts representing the Group’s various functional and operational divisions as well as 10 correspondents from our international subsidiaries, coordinates the policy’s deployment at each entity with an eye towards continuous improvement. The Committee met on three occasions in 2013 to assess the Group’s progress on various projects and share best practices. To supplement the Committee’s work, two “functional” committees have been established to define and implement action plans in the areas of real estate and the supply chain. A sustainable development action plan (SDAP) formally outlines concrete steps taken to fulfill the 10 commitments contained in the Charter. The investments entailed by the SDAP are incorporated into the Group’s annual Strategic Plan, approved each year by senior management. A summary of this action plan is presented in the pages that follow.


LETTER FROM THE CHAIRMAN AND CEO, ANNUAL REPORT:

We are going to pursue further growth while maintaining our disciplined approach to management. I have a great deal of confidence. We have a sizable market, as can be seen from our growth even during a time of crisis. Our solutions yield benefits for our customers and the environment. And we have a highly trained, motivated workforce that operates as a team, as is evident from the show of solidarity in several countries for our colleagues in Chile who were affected by the devastating earthquake in that country. I would like to thank all our employees for their cohesion and their constant efforts to maintain our performance on behalf of our customers.

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©2025 Stephen Perry